Contact information
Contact Us
We're here to help.
Whether you have a question about your order, need product support, want an update on your pre order, or simply want to get in touch, the Maison de Soin team is ready to assist.
24/7 Live Chat
Need help right away?
Our 24/7 Live Chat is available anytime directly on our website.
While automated assistance may help answer common questions instantly, a real member of the Maison de Soin team personally reviews every conversation and will get back to you as soon as possible if additional assistance is required.
Customer Support
For questions regarding:
- Orders
- Shipping
- Pre Orders
- Returns
- Warranty Claims
- Product Support
- General Inquiries
Please contact us at:
Our team aims to respond within 1 business day.
Order Support
If you're contacting us about an existing order, please include:
- Your order number
- The email address used during checkout
- A brief description of your question or issue
This helps us assist you as quickly as possible.
Pre Order Support
If your order contains a pre order item, please note that estimated shipping dates are provided during checkout and in your confirmation email.
Should there be any significant updates to your estimated shipping timeline, we'll notify you automatically by email.
If you have questions about your reservation or pre order status, our support team is happy to help.
Warranty & Returns
If you believe your product has a manufacturing defect or you'd like to begin a return request, please contact us with:
- Your order number
- A description of the issue
- Photos or videos, if applicable
Our team will review your request and guide you through the next steps.
Response Times
Our support team aims to respond to all inquiries within 1 business day.
During product launches, pre order periods, and high volume sales events, response times may be slightly longer, but every inquiry is personally reviewed and answered.
Before You Contact Us
Many common questions can be answered by visiting our:
- Frequently Asked Questions
- Shipping & Returns
- Refund Policy
- Terms & Conditions
These resources cover shipping, pre orders, warranty coverage, returns, product care, and more.
Contact Information
Email: support@maisondesoin.com
Live Chat: Available 24 hours a day, 7 days a week directly on our website. A real member of the Maison de Soin team will personally respond whenever additional assistance is needed.