Contact information
Contact Us
We're here to help. Whether you have a question about your order, need support with your device, or simply want to get in touch, our team is ready to assist.
Customer Support
For all inquiries including orders, shipping, returns, and warranty claims, reach us at support@maisondesoin.com. We aim to respond within 1 business day.
Order Support
If you need help tracking your order, updating your shipping information, or resolving a fulfillment issue, please include your order number in your message so we can assist you as quickly as possible.
Warranty & Returns
For warranty claims or return requests, please contact us at support@maisondesoin.com with your order number and a brief description of the issue. Where applicable, photo or video verification may be requested to process your claim.
Response Times
Our support team operates Monday through Friday. We aim to respond to all inquiries within 1 business day. During peak periods, response times may be slightly longer, but we will always get back to you.
Before You Reach Out
You may find an answer faster by visiting our FAQ section, which covers common questions about shipping, returns, warranty, and product use.
For all inquiries: support@maisondesoin.com