Shipping policy

Shipping & Returns

Everything you need to know about shipping, delivery, pre orders, returns, and warranty coverage.

Pre Orders

Due to overwhelming demand, our first two production runs sold out completely.

To ensure customers have the opportunity to reserve inventory before it arrives, select Maison de Soin products may be offered on a limited pre order basis.

When placing a pre order, you acknowledge and agree that:

  • Payment is collected in full at the time your order is placed.
  • Estimated shipping dates are provided as estimates only and may change due to manufacturing, quality control, freight, customs, or other unforeseen circumstances.
  • Your order reserves inventory from a limited production run.
  • If your order contains both in stock and pre order products, your order may ship together once all items become available unless otherwise stated.
  • Any complimentary gifts, bonuses, or promotional offers associated with a pre order are available only while supplies last.
  • We will notify you by email if there are any significant updates to your estimated shipping timeline.

Shipping & Processing

Products marked In Stock are typically processed within 1 to 3 business days before shipment.

Shipping rates and estimated delivery times are calculated at checkout based on your destination and selected shipping method.

Once your order has been fulfilled and scanned by the carrier, tracking information will automatically be sent to your email.

Delivery times may vary depending on:

  • Carrier performance
  • Customs clearance
  • Weather conditions
  • Seasonal demand
  • Local delivery services

Maison de Soin is not responsible for delays that occur after your order has been transferred to the shipping carrier.

Customers are responsible for providing accurate shipping information during checkout.

Orders shipped to an incorrectly entered address are not eligible for replacement or refund.

If a shipment is marked as delivered by the carrier, Maison de Soin is not responsible for lost or stolen packages. Customers should contact the shipping carrier directly to begin an investigation.

Lifetime Limited Warranty

Every Maison de Soin device is backed by our Lifetime Limited Warranty against verified manufacturing defects under normal intended use.

If your device arrives defective or experiences a verified manufacturing issue during normal use, our team will review your claim and arrange a repair or replacement where applicable.

The warranty does not cover:

  • Normal cosmetic wear and tear
  • Damage caused by misuse or abuse
  • Accidental damage
  • Unauthorized modifications or repairs
  • Improper charging or voltage
  • Water damage beyond the product's stated water resistance rating
  • Normal battery degradation over time
  • Failure to follow the provided instructions

Proof of purchase is required for all warranty claims.

Maison de Soin reserves the right to request photo or video verification before approving a warranty replacement.

Returns

We proudly offer a 100 Day Satisfaction Guarantee on eligible products.

Due to hygiene and personal grooming standards, used grooming products cannot be returned or refunded.

Unused, unopened products returned in their original condition and packaging may be eligible for return within 100 days of delivery, subject to inspection and approval.

Returned products must:

  • Be unused and unopened.
  • Include all original packaging, accessories, manuals, and inserts.
  • Show no signs of use, testing, wear, or damage.

Return shipping costs are the responsibility of the customer unless the product is confirmed to have a manufacturing defect or was damaged during transit.

Maison de Soin reserves the right to refuse any return that does not meet these requirements.

Final Sale Items

Limited edition releases, promotional bundles, clearance items, gift cards, and products specifically marked as Final Sale are not eligible for return or refund unless they qualify under our Lifetime Limited Warranty for a verified manufacturing defect.

International Orders & Duties

International shipments may be subject to customs duties, taxes, brokerage fees, or import charges determined by your destination country.

These charges are not included in your order total and remain the responsibility of the customer.

Maison de Soin cannot predict or control customs processing times, import fees, or government charges.

Payment Disputes & Chargebacks

By completing checkout, you acknowledge that you have read and accepted our Shipping Policy, Refund Policy, Privacy Policy, and Terms & Conditions.

If a payment dispute or chargeback is submitted contrary to these policies, Maison de Soin reserves the right to formally contest the dispute using:

  • Checkout acceptance records
  • Order confirmation records
  • Shipment tracking information
  • Delivery confirmation
  • Customer communication history
  • Fraud prevention verification

Fraudulent chargebacks may be reported to the relevant payment processor, financial institution, or applicable authorities where permitted by law.

We are committed to resolving concerns directly and encourage customers to contact us before initiating a payment dispute.

Need Help?

Our 24/7 Live Chat is available whenever you need assistance.

While automated assistance may help answer common questions, a real member of the Maison de Soin team will personally review your message and respond as soon as possible if additional support is required.

Email: support@maisondesoin.com

Our support team aims to respond to all inquiries within 1 business day.