Cancellation policy
Purchase Options Cancellation Policy
At this time, all Maison de Soin purchases are one time purchases only.
We do not currently offer subscription or recurring billing services.
Order Cancellations
If you need to cancel your order, please contact our support team as soon as possible.
Orders may only be cancelled before they have entered processing or shipment.
Once an order has been processed, prepared for shipment, or handed to the shipping carrier, it can no longer be cancelled.
Pre Order Cancellations
For eligible pre order products, cancellation requests must be submitted before your order enters fulfillment.
Once your pre order has been processed for shipment, it cannot be cancelled.
If there are any significant delays to your estimated shipping timeline, we will communicate updates via email.
Future Purchase Options
Maison de Soin may introduce subscription services for replacement products and accessories in the future.
If subscriptions become available, separate subscription terms and cancellation policies will be published before launch.
Need Assistance?
If you have questions about your order or need to request a cancellation, we're here to help.
Email: support@maisondesoin.com
24/7 Live Chat: Available directly on our website. While automated assistance may answer common questions instantly, a real member of the Maison de Soin team will personally review your inquiry and respond as soon as possible if additional assistance is required.
Our support team aims to respond to all inquiries within 1 business day.