Refund policy

Refund Policy

100 Day Satisfaction Guarantee

At Maison de Soin, we stand behind the quality of every product we create.

If you are not satisfied with your purchase, you may request a return within 100 days of delivery, provided the product is unused, unopened, and returned in its original condition and packaging.

For hygiene and safety reasons, used grooming products cannot be returned or refunded. Once a product has been used or has come into contact with skin, it is no longer eligible for return.

Pre Orders

Due to overwhelming demand, our first two production runs sold out completely.

To ensure every customer has the opportunity to reserve inventory before it arrives, certain Maison de Soin products are offered on a limited pre order basis.

When purchasing a pre order product, you acknowledge and agree that:

  • Payment is collected at the time your order is placed.
  • Estimated shipping dates are provided as estimates and may change due to manufacturing, quality control, freight, customs, or other unforeseen circumstances.
  • Your pre order reserves inventory from a limited production run.
  • If your order contains both in stock and pre order products, your order may ship together once all items become available unless otherwise stated.
  • Any pre order bonuses, gifts, or promotional offers are available only while supplies last and may end without notice.
  • We will provide updates by email if there are any significant changes to the estimated shipping timeline.

In Stock Orders

Products marked In Stock are processed within 1 to 3 business days before shipment.

Delivery times vary depending on destination, customs processing, carrier performance, weather conditions, and seasonal demand.

Tracking information is sent once your order has been fulfilled and scanned by the shipping carrier.

Skin & Results Disclaimer

Every person's skin is unique, and individual results will vary.

Maison de Soin products are engineered with skin conscious materials and thoughtful design intended to help reduce common shaving discomforts such as irritation, razor burn, unnecessary friction, and ingrown hairs.

However, we do not guarantee specific results for every individual.

Maison de Soin does not diagnose, treat, cure, or prevent any medical condition, skin condition, or disease. Our products are grooming tools, not medical devices, and we are not medical professionals.

If you have a pre existing skin condition, persistent irritation, allergies, or any medical concerns, we recommend consulting a qualified healthcare professional before use.

Discontinue use if irritation persists.

Non Refundable Situations

Refunds are not available for:

  • Products that have been opened or used.
  • Buyer’s remorse or change of mind.
  • Incorrect products ordered by the customer.
  • Damage caused after delivery through misuse, abuse, neglect, modification, or improper handling.
  • Normal cosmetic wear and tear.
  • Delays caused by shipping carriers, customs, or circumstances outside Maison de Soin's control.

Damaged or Defective Products

If your order arrives damaged during transit or your product has a manufacturing defect upon first use, please contact us immediately.

After reviewing your claim, Maison de Soin will repair or replace the product under our Lifetime Limited Warranty where applicable.

If a suitable replacement cannot be provided, a refund may be issued at Maison de Soin's sole discretion following inspection and verification.

Proof of purchase may be required for all warranty and refund claims.

How to Request a Return

To begin a return, warranty claim, or report a damaged product, please contact our support team with:

  • Your order number
  • A description of the issue
  • Photos or videos if applicable

You can reach us through:

24/7 Live Chat available on our website.

While automated assistance may help answer common questions, a real member of the Maison de Soin team will personally review your inquiry and respond as soon as possible if additional assistance is required.

Email: support@maisondesoin.com

Our team aims to respond to all inquiries within 1 business day.

Refund Processing

Once your approved return has been received and inspected, refunds will be issued to your original payment method.

Depending on your financial institution, it may take 5 to 10 business days for the refund to appear in your account after it has been processed.

Maison de Soin reserves the right to refuse returns or refunds that do not meet the conditions outlined in this Refund Policy.