Privacy Policy

At Maison de Soin, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or contact our support team.

Information We Collect

When you place an order, create an account, subscribe to our communications, or contact us, we may collect:

• Your name
• Email address
• Phone number
• Shipping and billing address
• Payment information processed securely through our payment providers
• Order history and purchase preferences
• Information you voluntarily provide through our live chat, contact forms, or customer support conversations

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide order updates and shipping notifications
• Respond to customer support inquiries
• Improve our products, website, and customer experience
• Send promotional emails, product launches, and exclusive offers if you have opted in
• Prevent fraudulent activity and maintain website security

Live Chat Support

Our website features a live chat to make it easy to reach our team whenever you need assistance.

Our live chat is available 24 hours a day, 7 days a week. While you may occasionally receive automated assistance to help answer common questions, a real member of the Maison de Soin team will review your message and respond as soon as possible if further assistance is needed.

Order Communications

We may contact you regarding your order, including:

• Order confirmations
• Shipping confirmations
• Delivery updates
• Customer service follow ups
• Important product or warranty information related to your purchase

These communications are considered essential to fulfilling your order and cannot be opted out of while your order is active.

Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Maison de Soin does not sell, rent, or trade your personal information. Your information is shared only with trusted service providers that help us process payments, fulfill orders, deliver shipments, provide customer support, and operate our website. These partners are required to protect your information and use it only for the services they provide.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information where legally permitted
• Withdraw your consent for marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: support@maisondesoin.com

Our support team aims to respond within 1 business day, and our 24/7 live chat is always available for immediate assistance. If your inquiry requires additional review, a real member of our team will personally get back to you as soon as possible.